Zendesk Automations: Configuration, verification, and understanding when automations are executed

Zendesk, a robust customer support solution, offers an array of tools that facilitate the automation of your support workflow. Among these features, ‘Automations’ are particularly powerful for managing time-based events in your ticket workflow. This blog post provides a deep dive into setting up Zendesk Automations, exploring automation categories, demonstrating how to validate automations using […]