Zendesk Automations: Configuration, verification, and understanding when automations are executed

Zendesk, a robust customer support solution, offers an array of tools that facilitate the automation of your support workflow. Among these features, ‘Automations’ are particularly powerful for managing time-based events in your ticket workflow. This blog post provides a deep dive into setting up Zendesk Automations, exploring automation categories, demonstrating how to validate automations using […]

Zendesk Triggers: Setup, testing, and understanding how triggers are processed

[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.21.0″ hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” background_color=”RGBA(255,255,255,0)” sticky_enabled=”0″][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_text admin_label=”Text” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}” theme_builder_area=”post_content”] Zendesk, the dynamic customer support platform, offers an array of tools that enable businesses to streamline their support workflow. Among these, ‘Triggers’ are particularly potent in […]

Zendesk Ticket Fields and Forms: Setup

Welcome back to our comprehensive guide on mastering Zendesk administration. Building on the foundation we laid in our previous blog posts, we’ll delve into more technical aspects of Zendesk setup – ticket fields, ticket forms, and conditional fields. What are Ticket Fields? Ticket fields are customizable elements in your support ticket system that capture specific […]

Zendesk People: Setting up agent roles, individual agents, and groups

In the world of customer service, Zendesk stands out as a dynamic platform known for its flexibility, efficiency, and user-friendly interface. A substantial part of its utility lies in the comprehensive setup of agent roles, individual agents, and groups. In this post, I’ll walk you through the process of setting up Zendesk agent roles, individual […]

Get Started: Building an Efficient Support System from Scratch

Welcome to the world of Zendesk administration! In this series of blog posts, we’ll embark on a journey to explore the basics and essential considerations for setting up a new Zendesk instance from scratch. The knowledge you gain here will provide new admins with a clear framework to construct an efficient and scalable Zendesk setup. […]