Unlock Advanced Admin Features to Manage Zendesk Like a Pro
eZDesk – Super Admin Tools is the ultimate toolkit for Zendesk administrators, offering powerful features to analyze business rules, troubleshoot workflows, and optimize user roles—all from one central interface.
Ticket Sidebar App Features
- Ticket Changes: Gain insights into modifications. View summaries, prior values, and edit tags (even if restricted).
- Test Business Rules: Virtually evaluate triggers, view metrics, detailed actions, and “Changes Applied If Ticket Saved.
Navbar App Features
- Virtual Triggers Lab: Adjust or create triggers without saving in Zendesk. Test or deactivate virtual triggers before integrating changes.
- Custom Roles: View all custom role settings side by side, export selected roles, and edit, clone, or delete roles (Plus Plan).
- Business Rules Analysis: Identify where fields, forms, agents, and groups are used in rules. Spot unused elements.
- Describe Business Rules: Export triggers, automations, macros, SLAs, and workspace setups as Markdown or HTML. Plus Plan users can download all business rules in a zip file with organized directories and raw JSON files.
- Business Rules Usage: View recent tickets affected by triggers, automations, or macros for easier troubleshooting.
User Sidebar App Features
- View Access Insights: Instantly see which ticket views agents have access to, eliminating the need for manual checks.
- Group Management: Admins can add or remove groups from the user’s with updates reflected immediately in the users list of views.
