Confidently Send Replies with Real-Time Placeholder Previews
Zendesk placeholders can be unpredictable, leaving agents unsure about what customers will actually see. eZDesk – Smart Comments eliminates the guesswork by letting agents preview placeholders inside their comments before sending a reply.
🚀 Key Features
Real-Time Placeholder Preview – Instantly see how placeholders will render before submitting a response.
Accurate Customer View – Ensure placeholders like {{ticket.requester.name}} or {{agent.email}} display correctly.
Fewer Response Errors – Avoid miscommunication caused by placeholder mismatches.
Seamless Comment Mode Switching – Easily toggle between internal and public comments, ensuring messages are sent in the correct context.
🔍 Why Choose Smart Comments?
✔️ Reduce response uncertainty ✔️ Increase agent confidence in customer communication ✔️ Improve ticket accuracy and professionalism
About Smart Comments
Confidently Send Replies with Real-Time Placeholder Previews
Zendesk placeholders can be unpredictable, leaving agents unsure about what customers will actually see. eZDesk – Smart Comments eliminates the guesswork by letting agents preview placeholders inside their comments before sending a reply.
🚀 Key Features
{{ticket.requester.name}}or{{agent.email}}display correctly.🔍 Why Choose Smart Comments?
✔️ Reduce response uncertainty ✔️ Increase agent confidence in customer communication ✔️ Improve ticket accuracy and professionalism