Unlock Advanced Admin Features to Manage Zendesk Like a Pro
eZDesk – Super Admin Tools is the ultimate toolkit for Zendesk administrators, offering powerful features to analyze business rules, troubleshoot workflows, and optimize user roles—all from one central interface.
🎫 Ticket Sidebar App Features
- Ticket Changes: Gain insights into modifications. View summaries, prior values, and edit tags (even if restricted).
- Test Business Rules: Virtually evaluate triggers, view metrics, detailed actions, and “Changes Applied If Ticket Saved.
🧭 Navbar App Features
- Virtual Triggers Lab: Adjust or create triggers without saving in Zendesk. Test or deactivate virtual triggers before integrating changes.
- Custom Roles: View all custom role settings side by side, export selected roles, and edit, clone, or delete roles (Plus Plan).
- Business Rules Analysis: Identify where fields, forms, agents, and groups are used in rules. Spot unused elements.
- Describe Business Rules: Export triggers, automations, macros, SLAs, and workspace setups as Markdown or HTML. Plus Plan users can download all business rules in a zip file with organized directories and raw JSON files.
- Business Rules Usage: View recent tickets affected by triggers, automations, or macros for easier troubleshooting.
👤 User Sidebar App Features
- View Access Insights: Instantly see which ticket views agents have access to, eliminating the need for manual checks.
- Group Management: Admins can add or remove groups from the user’s with updates reflected immediately in the users list of views.
