View Ticket Tags in Environments with Strict Tag Controls
The eZDesk – Tag Inspector app provides a seamless solution for viewing tags on Zendesk tickets, particularly in environments where agent tag editing is disabled. This app ensures agents have real-time visibility into the tags associated with each ticket, allowing them to make informed decisions based on accurate and up-to-date tag data.
🚀 Key Features
- Real-Time Tag Visibility – Instantly see the tags applied to a ticket, even in instances where tagging is restricted.
- Live Tag Updates – The app immediately reflects any changes to tagger-type fields—such as dropdowns, multiselects, or checkboxes—without requiring the ticket to be saved or refreshed.
- Visual Indicators for Tag Changes – Tags added during the session appear in green, while removed tags are highlighted in red, giving agents clear, real-time feedback.
🏷️ Additional Features for Enhanced Tag Viewing
- Automatic Tag Syncing – If another agent or automation modifies the ticket’s tags during the session, the app updates instantly to reflect the changes.
- Session Continuity – Keeps track of tag changes within the current session, even if the app is reloaded, allowing agents to review modifications without losing context.
- Session Reset on Refresh – If an agent refreshes their browser or closes the ticket, the tag list resets to the last saved state of the ticket, ensuring consistent and reliable tag visibility.
The eZDesk – Tag Inspector app is an essential tool for Zendesk environments where tagging is tightly controlled. Whether monitoring tags for workflow accuracy or ensuring compliance with tagging policies, this app provides the clarity and visibility agents need—without the risk of unwanted changes.
App Screenshots
- View Tags even if tagging is disabled
- See Tags added in green
- See Tags removed in red
