Zendesk’s native ticket events view can be overwhelming, especially for lengthy tickets with numerous updates. eZDesk – Ticket Events History provides agents and admins with a clear, structured way to analyze ticket updates over time. Instead of scrolling through endless event logs, this app presents ticket history in an interactive table, making it easier to track key changes at a glance.
📊 A Gantt-Style View of Ticket Updates
Rather than manually searching for specific field changes, this app organizes ticket updates into a structured, timeline-based table. Each audit (ticket update) is displayed as a column, while ticket fields and events are shown as rows. Updates span across multiple columns until a new change occurs, allowing users to visually track how a ticket evolved.
🔍 Key Features:
- 🕒 Clear Timeline of Events – See ticket updates in a structured table format.
- 🔍 Field Change Tracking – Easily view how ticket fields (e.g., status, group, assignee) changed over time.
- 👤 User & System Attribution – Identify which user made an update or if it was triggered by a business rule.
- 📝 Expanded Event Details – Click on an event to view previous values, new values, and which trigger or automation applied the change.
- 📅 Customizable Views – Filter events by date range or focus on specific fields for quicker insights.
- 📜 Smart Scrolling – Scroll through long histories while keeping hidden values visible until fully off-screen.
⚡ Designed for Zendesk Admins & Agents
Whether you’re troubleshooting a ticket’s journey, analyzing routing and automation, or ensuring compliance, eZDesk – Ticket Events History simplifies your workflow by providing a fast, intuitive, and easy-to-read view of every change that occurred on a ticket.
Please note: at this time, this app is useful for tickets from standard email, web form, or api channels only, not messaging tickets. We are working to make this app available for all channels soon in a future update.
App Screenshots
- View ticket event history at a glance
Easily track all ticket updates, including agent comments, status changes, and more—all in one place.
- See all related events in one view
Review system actions, email notifications, and other hidden events in the same update.
- Filter and focus on what matters
Narrow results by user type, field names, or date range to find exactly what you need.
