The eZDesk Business Rules Analysis tool helps you uncover how ticket properties interact with your business rules. Whether you need to track a tag’s usage, update rules after an agent leaves, analyze a ticket field’s dependencies, or clean up outdated references, this tool has you covered.
Easily explore the relationships between tags, groups, agents, organizations, brands, fields, forms, channels, email addresses, webhooks, targets, and even broken elements to keep your Zendesk instance running smoothly.
Effortless rule analysis to keep your Zendesk in top shape! 🚀
How to use:
- Select an Element
Click on any element listed on the left to see all business rules referencing it on the right. - Search for an Element
Use the search function to quickly find a specific element in your list. - View Associated Rules
The right panel displays all business rules linked to the selected element. From here, you can:- Click a rule to open and edit it in Zendesk.
- Click the ⓘ icon next to a rule name to see a quick description without leaving the tool.