The eZDesk Virtual Triggers Lab gives you a dedicated space to create, modify, and test triggers before applying them in Zendesk. Easily adjust existing triggers or build new ones and experiment with them in a controlled environment.
Experiment confidently and fine-tune your triggers before making real-world changes! 🚀
Features
- Virtual Triggers Tab
Appears when you’ve created one or more virtual triggers. This tab lists all your virtual triggers, whether they were cloned from existing ones or built from scratch. You can also delete virtual triggers from here. - Edit Existing Trigger Tab
Modify an existing Zendesk trigger without making immediate changes to your live setup. Keep your edits within the lab for testing, or save them back to Zendesk when ready. - Create New Virtual Trigger Tab
Build a brand-new virtual trigger, assign it to the right category, and position it within your Zendesk trigger list. Once created, you can:- Test it in the lab using the Business Rules Inspector in the ticket sidebar.
- Deploy it directly to Zendesk when it’s ready to go live.